Next, set up a user named os_ticket_user for connecting to the os_ticket database and exit from the database server command-line interface. Key in your MySQL root password and press ENTER to proceed. Once you've installed all the dependencies required by osTicket, create a database in the next step. You'll need it later to unpack the osTicket installation archive. $ sudo apt install -y php-common php-gd php-imap php-intl php-apcu php-cli php-mbstring php-curl php-mysql php-json php-xml Next, install the following PHP extensions required by the osTicket application. You can either install MySQL or MariaDB database server.Ĭonnect to your server and update the package information index. When testing this tutorial, you can use your server's public IP address.Ī LAMP Stack. To complete this guide, make sure you have the following:Ī domain name such as. In this guide, you'll install osTicket on your Ubuntu 20.04 server with Apache and your choice of MySQL or MariaDB server. It is excellent for managing your customer inquiries created either from emails, phone calls, or your website. OsTicket is a helpdesk solution suitable for organizations of all sizes.
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